Shop Policies, Shipping & FAQs
Honey Silks & Co. Studio Hours: All of our silk ribbons and textiles are hand dyed, hand torn, and hand frayed in small batches. Our studio days and Customer Service hours are Monday-Friday from 9:00 am-2:00 pm EST. We are not in the studio over the weekend nor on any U.S. holiday. The best way to reach us is via email, at firstname.lastname@example.org.
When will I receive my order?
All orders take 4-5 business days to ship PLUS the USPS shipping method you choose at checkout. Business days are Monday through Friday and do not include weekends or any U.S. holiday. During sales or our busy season, order processing can take up to 10 business days to ship.
We are located in Carmel, Indiana and ship via USPS. Once we ship your order, we are no longer in control, and ownership of the package transfers to you.
Shipping Methods Available:
Free Shipping (orders $150+) or First Class Shipping: ships USPS first class, and can take anywhere from 3-10 business days to be delivered domestically
Priority Shipping: 2-3 business days to be delivered domestically.
USPS Express Shipping: 2 day domestic shipping, but USPS does not deliver on Sundays. Express shipping can be selected at checkout. Express orders are prioritized, meaning it moves your order to the very top of our fulfillment list and it'll be shipped out within two Honey Silks business days.
International Shipping: can take anywhere from 4-10+ weeks for delivery.
Our goal for customer service is to always under promise and over deliver. Due to variations that can occur in processing time, we cannot quote any shipping times other than what has been stated above. Please keep this timing in mind for your orders.
How will I know if my order has shipped?
You will receive an email notification as soon as your order ships. It may take up to 24 hours for your tracking number to update. Thank you for your patience.
Where do you ship from?
Carmel, Indiana, USA!
I'm local to Indy. Can I stop by to look at your products in person? Can I pick up my items instead of having them shipped?
We do not have a storefront at this time for in person shopping or local pickup.
Can I rush my order?
Please contact us at email@example.com BEFORE making your purchase to see if we have timing available for rush in stock orders. We'll get back to you as soon as possible. We cannot guarantee rush orders after an order has already been placed.
Do you ship internationally?
Yes! We ship worldwide. However, import duties, taxes and charges are not included in the item price or shipping fee. These charges are set by the destination country and are the buyer's responsibility.
I’m international. Can you mark my order as a gift?
Unfortunately, no. Legally, invoices and packing slips cannot be altered in any way.
Can I change my shipping address after I already placed my order?
Please review your shipping address prior to submitting your order, as changes cannot be guaranteed. If you have an address change, please email us.
I placed multiple orders. Can you combine shipping for me?
Yes, please email us at firstname.lastname@example.org with your order numbers and we will combine them for you (as long as they haven't shipped yet!).
I don’t see the product/style of ribbon/color I’m interested in. How often do you restock?
We do not have a specific production schedule at this time. We do, however, give advance notice of our restocks on social media. Be sure to join our Honey Silks & Co. Insiders Facebook group – notifications of restocks happen there first! We’ll announce on Instagram (@honeysilksco), too. And make sure you’re signed up for our email list!
We are always accepting suggested colors to add to our dye queue, meaning you can suggest a color to us via email or Facebook, and then we’ll add it to our list to dye for a possible future shop update. Shop updates are also first come, first serve (we don’t offer pre-orders).
How much ribbon do you recommend for a bride and bridesmaids?
We suggest 3+ yards for the bride, and 3 yards per bridesmaid. Wider widths (2 inch or wider) tend to be more popular.
How much ribbon do I need for my invitations?
It depends on if you are tying a tiny knot, a small bow, or a large bow. Typically you will need between 15 and 25 inches per 5x7 inch invitation (36 inches are in one yard). However, since every project is different, we suggest measuring what you need for one invitation using a string, then multiply that by the amount of invitations you have. Narrower widths (half inch or 1 inch) tend to be more popular.
Why does the ribbon I received look lighter/darker than what is pictured on the website?
Silk is reflective. We do our best to photograph in natural light, but all computer monitors show color differently. Also, since everything is hand dyed, color variation will occur. We think that’s what makes each ribbon beautiful and unique!
Do you have samples of your ribbon?
We do not offer color samples, swatch books, or a catalog at this time. Our colors and dye baths change frequently depending on the season, and most colors are OOAK or limited edition. When snippet bags are available, we'll announce it in our Honey Silks & Co. Insiders Facebook group (feel free to join!).
Do you take custom orders?
We take on a limited number of custom orders per year. Please email us at email@example.com if you'd like to place a custom order of $800+. We'll need to know what date you need the ribbons by, the ribbon type you're interested in, width, total number of yards, color direction, etc. Please note that custom orders book 4-8 weeks in advance. The more details you can provide in your request to us, the better! Thanks so much for your interest.
Do you offer table runners?
Yes, we do! Keep an eye on the shop, we'll post them there whenever we have them available. We may also be able to do a special order of table runners if the order hits $800+.
Do you offer wholesale pricing?
All of our ribbon is dyed, cut, and torn by hand and it is a very labor intensive process. For wholesale requests, please send us an email at firstname.lastname@example.org with specific details including: which product(s) you'd like to order, the width, the quantity, and your timeline. Email is the best way to reach us.
A note about our hand-dyed process:
We are a small batch studio. We use sustainably sourced ribbons as well as both professional and natural based powdered and liquid dyes. We wash all of our ribbons and fabrics twice with a fixative to ensure color fastness. Although rare, there is a chance of small dye molecules to be left on fabrics and ribbons. While using our products, if you believe the ribbons will become dampened with water you must wash them before use. A small amount of mild soap and water will work to remove any left over dye on your ribbon. The color of dye will not change as they have been bound to the fabric with a fixative. Dark dye lots would be the most susceptible to dye transfer if they get dampened with water. As with any hand dyed item, please use caution.
Can I wash my ribbons?
Yes! Our silk and velvet textiles are high quality, and are meant to last you for years to come. We suggest fully immersing and hand washing the silk and velvet ribbons with a mild pH-balanced detergent and a small amount of fabric softener. We do not recommend spot cleaning, as it can result in lighter spots or water stains. Tumble dry the ribbons on low heat in your dryer. After drying, there may be some loose strings on the ribbon, which is normal, since each item of ours is cut, torn, and frayed by hand. Gently cut or pull the strings off. You can remove any wrinkles in the ribbon by using either a traditional iron or a hair straightener on low to medium heat. Velvet ribbon may become shiny if too much heat is used, so test the heat on a small part of the velvet before ironing the entire piece.
How do I wash my silk pillowcase/scrunchie?
Use a gentle pH-balanced detergent and fabric softener. Tumble dry the pillowcase or scrunchie on low heat/fluff. Once dry, use an iron on low heat if needed to smooth out any texture, creasing, or lines.
How do I wash my silk face covering/mask?
We recommend hand washing and using your face wash as the cleanser. You can air dry, or tumble dry the silk face covering on low heat/fluff. Once dry, use an iron on low heat if needed to smooth out any texture, creasing, or lines.
What is your return policy?
We do not accept returns or exchanges, but if your order is incorrect, please contact us via email at email@example.com.
What should I do if the order I received is incorrect?
Please email us at firstname.lastname@example.org. Please include your order number, email address, and a photo of what you received.
My tracking says delivered, but I didn't receive my package. What do I do?
We suggest waiting a USPS business day or two to see if the package arrives. Sometimes it is mistakenly delivered to your neighbor, or arrives a day after the tracking says delivered. If the package does not arrive, we recommend following up with your local post office (make sure to bring your tracking information with you). Once we ship your order, we are no longer in control, and ownership of the package transfers to you. We cannot see any different information than you can with the tracking number.
Do you offer gift cards?
Sure do! We offer digital e-gift cards only. Just send us a note via email letting us know the email address for the person you'd like to gift it to, and for how much.
Can you participate in my styled shoot and/or sponsor me/my workshop?
We take on a very limited number of styled shoots per year. Please send details to email@example.com. We ask that you provide all necessary details up front: what items you're requesting, date you'd need the product by, moodboard/color inspiration, etc. Thank you for your interest!
My question isn’t listed above. How do I contact you?
Send us an email at firstname.lastname@example.org. Email is the best way to reach us. We’ll get back to you as soon as we can! x