Shop Policies & Frequently Asked Questions
Please note: All of our silk ribbons and textiles are hand dyed in small batches. Processing for in stock items can take 1-3 business days before shipment (our studio days/office hours are Monday-Friday; we are not in the studio over the weekend). Paying for upgraded shipping does not affect internal processing times. If you need your order expressed, please email us prior to placing your order at firstname.lastname@example.org.
Shipping: After our internal processing times of 1-3 business days, we ship via USPS. Shipping times vary, and delivery depends on your location from North Carolina. Domestic orders can take 3-5 business days for first class shipping, 2-3 business days for priority shipping, and 1-2 business days for express shipping. International orders can take 2-6 weeks for delivery. Please keep this timing in mind for your orders.
Important things to keep in mind when purchasing hand dyed ribbon:
We are a small batch studio in Charlotte, North Carolina. We use sustainably sourced ribbons as well as both professional and natural based powdered and liquid dyes. We wash all of our ribbons and fabrics twice with a fixative to ensure color fastness. Although rare, there is a chance of small dye molecules to be left on fabrics and ribbons. While using our products, if you believe the ribbons will become dampened with water you must wash them before use. A small amount of mild soap and water will work to remove any left over dye on your ribbon. The color of dye will not change as they have been bound to the fabric with a fixative. Dark dye lots would be the most susceptible to dye transfer if they get dampened with water. As with any hand dyed item, please use caution.
What happens after I place my order?
Few items ship immediately, as we are a small boutique handmade shop. For in stock items, we ship within 1-3 business days. Some items, like our Stylist Box, have a 10 business day production timeframe. All items are hand dyed in small batches. You will receive an email notification as soon as your order ships. Thank you for your patience!
Where do you ship from?
Charlotte, North Carolina! :)
I don’t see the style of ribbon/color I’m interested in. How often do you restock?
We do not have a specific production schedule at this time. We do, however, give advance notice of our restocks on social media. Be sure to join our Honey Silks & Co. Insiders Facebook group – notifications of restocks happen there first! We’ll also announce on Instagram (@honeysilksco), too. And make sure you’re signed up for our email list!
We are always accepting suggested colors to add to our dye queue, meaning you can suggest a color to us, and then we’ll add it to our list to dye for a possible future shop update. Shop updates are approx. every 1-2 months. Shop updates are also first come, first serve (we don’t reserve ribbon).
I see your luxury silk ribbon is sold by the yard. If I order 7 yards, will it arrive cut up into small 1 yard pieces?
No, we offer continuous yardage whenever possible.
Do you take custom orders?
We do! We take on a limited number of custom orders per month but slots fill up quickly. Keep in mind that we do have order minimums. Custom orders start in the range of $100+.
Do you offer table runners?
Yes, we do! Please contact us via email to inquire about a custom order for table runners.
What is the process for custom orders?
Here’s an overview of the information we’ll need: type of ribbon, yardage, width, color, date you need the ribbons by. Once you provide us with that information via email at email@example.com, we’ll be able to give you a quote and estimated timeline. For more accurate color matching, we ask that you mail us a physical swatch to match or provide a Pantone color. Custom orders often book several weeks (approx. 4-6 weeks) in advance. We highly recommend contacting us as soon as you are interested in using us for your wedding or special event so that we can get you on our production calendar.
Can I rush my order? I need it ASAP.
Please contact us at firstname.lastname@example.org BEFORE making your purchase to see if we have timing available for rush orders. We'll get back to you ASAP. Rush order fee may apply for rush custom orders.
Do you offer samples?
We do not offer color samples, swatch books, or a catalog at this time. Our colors and dye baths change frequently depending on the season, and most colors are OOAK or limited edition. A couple of ways to try us out would be by ordering just 1 yard of our luxury silk ribbon by the yard or waiting for a snippet bag to be available.
Do you offer wholesale pricing?
All of our ribbon is dyed, cut, and torn by hand and it is a very labor intensive process. We offer a modest discount of 15% for large/bulk orders of $400+ and you can mix and match ribbon types to hit the $400 mark. Please send us an email if you’d like to place a large order.
Can you participate in my styled shoot and/or sponsor me/my workshop?
We are currently fully booked for participating in styled shoots and sponsorships, as it is our busy season. Thank you for your interest!
How much ribbon do you recommend for a bride and bridesmaids?
We suggest 3 yards for the bride, and 2 yards per bridesmaid. Wider widths tend to be more popular.
How much ribbon do I need for my invitations?
It depends on if you are tying a tiny knot, a small bow, or a large bow. There are 36 inches in a yard and 3 feet in a yard. Since every project is different, we suggest measuring what you need using a string, and then you’ll know how much ribbon to order.
Why does the ribbon I received look lighter/darker than what is pictured on the website?
We do our best to photograph in natural light, but all computer monitors show color differently. Also, since everything is hand dyed, color variation will occur. We think that’s what makes each ribbon beautiful and unique! If you are trying to match something specifically, please email us prior to placing an order and we can provide a recommendation.
How do the monthly subscription stylist boxes work?
Subscription boxes are billed 2-4 weeks in advance of actual ship date. All stylist subscription boxes are shipped around the 19th-22nd of every month. If you sign up for your subscription after the 12th of the month, you are paying in advance for next month's box. If you sign up for your monthly subscription and also purchase additional ready-to-ship items all at once (in the same order), your entire order will be shipped once your subscription box is ready to go. Color palettes change monthly.
Do you accept returns?
We do, provided the ribbon is unopened, unused and in resellable condition. We require an email first (please email email@example.com) to initiate the return. The buyer is responsible for return shipping costs, and we will refund product costs only, not shipping costs.
Do you ship internationally?
Sure do! We ship worldwide, but are not responsible for any duties/customs fees.
I’m international. Can you mark my order as a gift?
Unfortunately, no. Invoices cannot be altered in any way.
Can I change my shipping address after I already placed my order?
Shipping labels are often printed quickly. Please review your shipping address prior to submitting your order, as changes cannot be guaranteed.
I placed multiple orders. Can you combine shipping for me?
Unfortunately, no. Orders are fulfilled as they are placed.
Do you offer gift cards?
Sure do! Just send us a note via email letting us know who you'd like to gift it to, and for how much.
My question isn’t listed above. How do I contact you?
Send us an email at firstname.lastname@example.org. We’ll get back to you as soon as we can! xx